Cad log3/9/2023 ![]() ![]() In order to set traces, navigate to Cisco Unified CCX Serviceability > Trace > Configuration > Cisco Unified CCX Desktop Services and set the Cisco Desktop Agent Email Service to Debugging 4. Note: Set tracing on the server and agent side, recreate the issue, and then collect the logs. Set and Collect Traces for UCCX CAD Email Issues This section covers several issues you might encounter and how you can resolve them. The information in this document is based on UCCX Version 8.x and later, CUCM Vesrion 8.x and later, and CUPS Version 8.x and later. ![]() Cisco Unified Communications Manager (CUCM or CallManager).Prerequisites RequirementsĬisco recommends that you have knowledge of these topics: This document assumes that the user has basic knowledge of UCCX and CAD/CSD and can navigate and collect traces. This document serves as a collection of various troubleshooting notes for Cisco Unified Contact Center Express (UCCX), Cisco Agent Desktop (CAD), and Cisco Supervisor Desktop (CSD) issues.
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